Four Points by Sheraton Cancun Centro | Hotel in Cancún

| 7.9 (237 Reviews) |   Pet Friendly  5 Bathrooms  10 Guests
Downtown Cancun Hotel | Four Points by Sheraton Cancun Centro

Hotel in Downtown Cancun, Cancún

Offering an outdoor pool and a restaurant, Four Points Cancun by Sheraton is located in Cancún. Free WiFi access is available. Each room offers air conditioning and a coffee machine. A cable TV is provided in each room at Four Points Cancun. The private bathroom comes with a shower. A work desk is also standard in the rooms. Four Points Cancun by Sheraton Hotel features a 24-hour front desk and a bar. Other facilities offered at the property include meeting facilities. The property has free on-site parking. The hotel is 2.5 mi from Cancun’s ADO Bus Station and 9.3 mi from La Isla Shopping Mall. Cancún International Airport is 15 minutes’ drive away.

Four Points by Sheraton Cancun Centro is located in Cancún.

This 114 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Pool, Designated Smoking Area, and several others. This is a 4 star rated property and has over 237 reviews with the average score of 7.9 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 114 Bedrooms Hotel if you want to learn more about this Hotala.com.au place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Cancun Centro in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Cancun Centro”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Avenida Tulum, MZ1 -Lote 2 SM 12, Cancún, 77500, Mexico

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Bar
  • Breakfast in the room
  • Kids' meals
  • Restaurant
  • Coffee house on site
  • Snack bar
  • Fruit
  • Kid-friendly buffet
  • Special diet meals (on request)
Parking
  • Free parking
  • Electric vehicle charging station
  • Parking garage
  • Accessible parking
  • Private Parking
  • Parking on site
  • Parking
Accessibility
  • Auditory guidance
  • Wheelchair accessible
  • Bathroom emergency cord
  • Toilet with grab rails
  • Visual aids (tactile signs)
  • Visual aids (Braille)
Activities
  • Sauna
  • Steam room
  • Spa facilities
  • Spa
  • Live sports events (broadcast)
  • Public Bath
  • Fitness center
  • Fitness
General
  • Smoke-free property
  • Family rooms
  • Facilities for disabled guests
  • Safe
  • Elevator
  • Hypoallergenic room available
  • Air conditioning
  • Designated smoking area
  • Pet friendly
  • Non-smoking rooms
  • Wifi in all areas
  • Soundproof rooms
Guest Services
  • ATM on site
  • Daily housekeeping
  • Grocery deliveries
  • Vending machine (drinks)
  • Shared lounge/TV area
  • Meeting/Banquet facilities
  • Laundry
  • Car rental
  • Packed lunches
  • Room service
  • Babysitting/Child services
  • Express check-in/out
  • Lockers
  • Business center
  • Private check-in/out
  • Baggage storage
  • 24-hour front desk
  • Vending machine (snacks)
  • Fax/Photocopying
  • Ironing service
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor furniture
  • Outdoor pool
  • Terrace
  • Outdoor pool (year-round)
  • Sun deck
Security/Safety
  • Key card access
  • CCTV outside property
  • Key access
  • Smoke alarms
  • CCTV in common areas
  • 24-hour security
  • Fire extinguishers
  • Security alarm
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • First aid kits available
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • Mobile app for room service
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Rooftop pool
  • Beach umbrellas
  • Swimming pool
  • Infinity pool
  • Beach chairs/Loungers
  • Pool bar
  • Pool with view

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.
An environmental fee of 25.34 mxn pesos per night, per room will be requested at the check in.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
7.75
Location:
8.19
Staff:
8.22
Facilities:
8.09
Comfort:
8.54
Cleanliness:
8.5
shawkat
Sep 25, 2025 07:00:00 AM
Review Score:   5
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Traditional, Guest room, 2 Queen, City view
Room Type: Double
Room Size: 32 m2
2 Queen bed(s) Bed
Traditional, Guest room, 2 Queen, City view

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Private bathroom, Shower, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Towels, Toilet, Shampoo, Body soap, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Fire extinguisher, Safe, Air conditioning, Key access, Tile/Marble floor, Hypoallergenic, Laptop safe, Interconnecting room(s) available, Private entrance, Iron, Smoke Alarm

Media & Technology

Radio, Cable channels, Flat-screen TV, iPod dock, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Cleaning products, High chair

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Childrens' cribs, Alarm clock, Walk-in closet, Linens

View

City view, Quiet street view

Accessibility

Accessible by elevator, Raised toilet, Toilet with grab rails, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Feather pillow, Non-feather pillow, Adapter, Fold-up bed, Drying rack for clothing, Hypoallergenic pillow

Cleanliness & disinfection

Hand sanitizer
Traditional, Guest room, King, City view
Room Type: Double
Room Size: 42 m2
1 King bed(s) Bed
Traditional, Guest room, King, City view

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Private bathroom, Shower, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Towels, Toilet, Shampoo, Body soap, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Fire extinguisher, Safe, Air conditioning, Key access, Tile/Marble floor, Hypoallergenic, Laptop safe, Private entrance, Iron, Smoke Alarm

Media & Technology

Radio, Cable channels, Flat-screen TV, iPod dock, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Cleaning products, High chair

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Childrens' cribs, Alarm clock, Walk-in closet, Linens

Accessibility

Accessible by elevator, Raised toilet, Toilet with grab rails, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Feather pillow, Non-feather pillow, Adapter, Fold-up bed, Drying rack for clothing, Hypoallergenic pillow

View

Quiet street view

Cleanliness & disinfection

Hand sanitizer
Deluxe, Guest room, Queen, City view
Room Type: Double
Room Size: 38 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Private bathroom, Shower, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Towels, Toilet, Shampoo, Body soap, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Fire extinguisher, Safe, Air conditioning, Key access, Tile/Marble floor, Hypoallergenic, Laptop safe, Interconnecting room(s) available, Private entrance, Iron, Smoke Alarm

Media & Technology

Radio, Cable channels, Flat-screen TV, iPod dock, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Cleaning products, High chair

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Childrens' cribs, Alarm clock, Walk-in closet, Linens

View

Lake view, Quiet street view, City view, View

Accessibility

Accessible by elevator, Raised toilet, Toilet with grab rails, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Feather pillow, Non-feather pillow, Adapter, Fold-up bed, Drying rack for clothing, Hypoallergenic pillow

Cleanliness & disinfection

Hand sanitizer
Junior, 1 Bedroom Junior Suite, 1 King, City view
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Private bathroom, Shower, Towels/Sheets (extra fee), Bathrobe, Walk-in shower, Hairdryer, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Fire extinguisher, Safe, Air conditioning, Key access, Tile/Marble floor, Hypoallergenic, Laptop safe, Private entrance, Iron, Smoke Alarm

Media & Technology

Radio, Cable channels, Flat-screen TV, iPod dock, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Kitchen

Refrigerator, Cleaning products, High chair

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Childrens' cribs, Alarm clock, Walk-in closet, Linens

View

Lake view, Quiet street view, City view, View

Accessibility

Accessible by elevator, Raised toilet, Shower chair, Upper floors accessible by elevator, Toilet with grab rails

Room Amenities

Socket near the bed, Clothes rack, Feather pillow, Non-feather pillow, Adapter, Fold-up bed, Drying rack for clothing, Hypoallergenic pillow

Cleanliness & disinfection

Hand sanitizer
Deluxe, Guest room, 1 King, City view
Room Type: Double
Room Size: 38 m2
1 King bed(s) Bed
Deluxe, Guest room, 1 King, City view

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Private bathroom, Shower, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Towels, Toilet, Shampoo, Body soap, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Fire extinguisher, Safe, Air conditioning, Key access, Tile/Marble floor, Hypoallergenic, Laptop safe, Private entrance, Iron, Smoke Alarm

Media & Technology

Radio, Cable channels, Flat-screen TV, iPod dock, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Cleaning products, High chair

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Childrens' cribs, Alarm clock, Walk-in closet, Linens

View

Lake view, Quiet street view, City view, View

Accessibility

Accessible by elevator, Raised toilet, Toilet with grab rails, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Feather pillow, Non-feather pillow, Adapter, Fold-up bed, Drying rack for clothing, Hypoallergenic pillow

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Downtown Cancun hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Cancun hotel?

Check-in time for Downtown Cancun hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Cancun hotel have a swimming pool?

Yes, this Downtown Cancun hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Cancun hotel?

Best-rates for the Downtown Cancun hotel starts from $88 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, Wheelchair Accessible, EV Charge Station, Bar, Accessibility, Transportation/Shuttle, Wellness Facilities, Restaurant, Guest Services, Breakfast, Child Friendly, Internet, Security/Safety, Pet Friendly, Ocean View, Business Services, Sports/Activities, View, Balcony/Terrace, Oceanfront, Spa, Toiletries, Entertainment, Laundry with all other facilities. Hotala.com.au matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Downtown Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Cancun hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Cancun hotel?

Based on the information reported by the owner or manager, the Downtown Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Cancun hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Cancun hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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